Smcrown Privacy Policy

About This Privacy Policy

Smcrown regards user privacy as the highest priority in our platform operations. This Privacy Policy applies to all users who access the website, mobile app, and any services provided by smcrown.

We understand that trust is the foundation of a good relationship between a platform and its users. We therefore strive to remain fully transparent about how your data is collected and used. Should there be any significant changes to this policy, we will notify you via in-platform notifications or your registered email.

This policy is written in English for the convenience of our users. Should there be any discrepancy between a translated version and the original, the original version shall prevail.

Information We Collect

Smcrown collects several categories of information from users to ensure the platform operates safely and efficiently. The types of information collected are as follows:

We only collect information that is strictly necessary for the stated purposes. smcrown does not collect sensitive information such as biometric data or health information unless required by law.

How We Use Your Information

Every piece of information we collect has a clear purpose. smcrown uses your data to:

• Identity verification and account security — ensures that only the rightful account owner can access their account.
• Financial transaction processing — deposits and withdrawals are processed securely and accurately.
• Legal compliance — meets the KYC and AML (Anti-Money Laundering) requirements set by the relevant authorities.
• User experience improvement — aggregated data is analyzed to improve the platform and services.
• Service communications — sends important notifications related to your account, transactions, and platform updates.
• Fraud prevention — detects and blocks suspicious activity to protect all users.
• Customer support — resolves complaints and inquiries more efficiently based on account records.

Smcrown will not use your data for unrelated purposes without obtaining your consent first. You may withdraw consent for marketing communications at any time through your account settings.

Sharing Information With Third Parties

Smcrown does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:

• Payment service providers — payment gateway providers that process your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Technology service providers — companies that help us operate the platform, including cloud and cybersecurity services, with access limited strictly to the data required.
• Regulatory bodies and authorities — when required by law, court order, or official investigation, smcrown will disclose the necessary information to the relevant authorities.
• Certified business partners — in the event of a business merger or acquisition, user data may be transferred as part of the business assets, subject to the same privacy protections.

In all of the above situations, smcrown ensures that the third parties involved comply with security and privacy standards equal to or higher than our own. We will not disclose more information than is necessary for the stated purpose.

Use of Cookies & Tracking Technologies

Smcrown uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies — collects information on how users interact with the platform to help us improve our services. All data is aggregated and anonymized.
• Functional Cookies — enables the platform to remember your preferences such as language, display settings, and other preferences for a more personalized experience.
• Analytics Cookies — helps us understand overall usage patterns for product and service improvement purposes.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the smcrown platform.

Data Retention Period

Smcrown only retains your personal data for as long as it is needed for the purposes stated in this policy, or as required by applicable law.

• Active account data — retained for as long as your account is active and for 7 years after account closure, in line with financial compliance requirements.
• Transaction records — retained for a minimum of 7 years for audit, AML compliance, and dispute resolution purposes.
• Security logs — retained for 12 months for security investigation and fraud prevention purposes.
• Marketing data — retained until you withdraw your consent or request deletion.
• KYC Documents — retained in accordance with applicable local legal requirements.

When data is no longer needed, smcrown will delete or anonymize the information using secure, irreversible methods.

Security Measures We Practice

The security of your data is a responsibility we take seriously. smcrown implements multiple layers of technical and organizational protection to safeguard your information:

• 256-bit SSL/TLS encryption for all communications between your device and our servers.
• A multi-layered firewall system that monitors and blocks suspicious traffic in real time.
• Two-factor authentication (2FA) is available for all user accounts for added security.
• Regular internal and external security audits to identify and address vulnerabilities.
• Mandatory security training for all smcrown staff who handle user data.
• 24/7 continuous system monitoring with immediate response to any threats.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage users to also take personal security measures, such as using strong passwords and not sharing login credentials.

Cross-Border Data Transfers

In the course of its operations, smcrown may process or store user data outside of Malaysia, including in data centers located in other countries. In all such cases, we ensure that:

• Data transfers are only made to countries or entities that maintain an adequate level of data protection.
• Appropriate data processing agreements are established with all third parties involved.
• Equal or higher data protection standards are upheld by all data recipients outside Malaysia.

Smcrown will not transfer your personal data to jurisdictions that lack adequate data protection without your consent or without appropriate additional safeguards.

Marketing Communications

Smcrown may send you marketing communications such as promotional information, bonus offers, and platform updates. All marketing communications will only be sent if you have consented to receive them during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.
• Updating your communication preferences in your account settings.
• Contacting our customer support team directly.

Please note that opting out of marketing communications does not mean you will stop receiving important notifications related to your account, security, or transactions — these are essential service communications.

Changes To This Privacy Policy

Smcrown reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business purposes. The effective date of each version will be noted at the top of this page.

For material or significant changes, we will notify you at least 14 days before the changes take effect via in-platform notifications or your registered email. Your continued use of the smcrown platform after the effective date of such changes constitutes your acceptance of the updated policy.